Here is an overview of the content covered in our Diploma in Hotel Management program:
Introduction to Hospitality Industry:Â Students gain a solid understanding of the hospitality industry, its history, and various sectors within it. They learn about the importance of customer service, guest satisfaction, and the role of hotels in the tourism landscape.
Hotel Operations:Â This module focuses on the operational aspects of hotel management, including front office operations, housekeeping, food and beverage service, and kitchen operations. Students learn about managing reservations, guest check-ins, room maintenance, restaurant service, menu planning, and food safety protocols.
Hospitality Marketing and Sales:Â Students explore marketing and sales strategies specific to the hospitality industry. They learn about market segmentation, promotional tactics, revenue management, and customer relationship management techniques used in hotel marketing.
Food and Beverage Management:Â This module delves into the management of food and beverage operations within a hotel setting. Students learn about menu planning, beverage management, restaurant service standards, inventory control, and cost management.
Event Management:Â Students gain knowledge and skills related to planning and executing events in a hotel environment. They learn about event coordination, banquet operations, catering services, and managing conferences and meetings.
Rooms Division Management:Â This module focuses on the management of various departments within the rooms division, such as front office, housekeeping, and reservations. Students learn about room allocation, guest services, housekeeping procedures, and effective communication within the rooms division.
Hospitality Law and Ethics:Â Students gain an understanding of legal and ethical issues specific to the hospitality industry. They learn about contract law, employment regulations, health and safety standards, and ethical decision-making in hotel management.
Industry Internship:Â Our Diploma in Hotel Management program often includes an industry internship component. This provides students with practical exposure to the working environment of hotels and allows them to apply their knowledge and skills in a real-world setting.